Crisis & Security Management Courses

Imagine that one of your colleagues has been involved in a critical incident in an operating environment overseas.

As a manager or member of a crisis management team you will be required to provide care and support to your colleague. Are you up to the task?

CSD hosts and delivers a series of workshops and courses that we can organise specifically for your security management, Crisis Management Team and team members. Together we can make sure that your team is confident and equiped to handle a crisis.

Phil Harper, crisis leadership

Strategic Leadership Workshop by Phil Harper

This workshop trains senior leaders in handling Crisis Management Teams and in golden hour decision-making.

The decisions you make as a leader in the golden hour of a crisis are crucial and will influence, if not determine, the outcome.

In our Strategic Leadership Workshop leaders of crisis management teams, their deputies and management team members with security responsibilities are provided with the awareness and ability to apply the principles of necessary leadership in complex crisis situations – including terrorism and kidnappings – at an international level.

Knowledge & Skills

·         Making a correct diagnosis
·         Getting a golden hour grip on the situation
·         Setting and reviewing a working strategy
·         Achieving command and control
·         Having the best communication links
·         Seeking superior knowledge at the point of decision-making
·         Justifying what has been done as well as what has been omitted
·         Explaining team members’ structure roles and responsibilities
·         Applying the knowledge of various roles
·         Explaining scientific underpinnings and application of influencing techniques
·         Stating benefits and potential pitfalls of utilizing ‘Third Party Intermediaries’
·         Discussing hostage management issues
·         Identifying terrorist incidents
·         Explaining how a Crisis Management Team interacts with other units and agencies

Method

This workshop is based on role playing and interaction in simulations of real-life scenarios, from which you will learn and practice the skills needed to apply the principles of leadership in a crisis.

A safe learning environment is maintained at all times.

Date: December 4, 2018
Language:
 English
Duration: 1 day
Costs: € 649,- Course materials, lunch and coffee / tea included (VAT is not applicable)
Venue: Soesterberg, the Netherlands

Kris Carlier

Field Security Management Course by Kris Carlier

The Field Security Management Course enables you to improve your knowledge, insights and skills regarding security management on a field level.

You will be able to contribute to reducing organisational security risks, by learning to develop and maintain a relevant and proportional security plan. This will enhance the safety of your staff and prolongs the continuation of your programmes.

We offer a practical approach on security management and link case studies to your security reality. Key words for the set-up are: Active and interactive, variety of training methods, linking proven concepts to day to day reality.

This course is intended for field managers, responsible for monitoring and implementing field security management. They are stationed either at the main office or in the field, working within the existing framework of their organisation.

  • Introduction
  • Context Analysis
  • Risk Assessment
  • Strategies and SOPs
  • Contingency Planning
  • Incident Reporting

Language: English & French
Duration: 3 days
Costs: Please contact us
Venue: Global

Sue Williams Crisis Managemen

Family Support Workshop by Sue Williams

In our Family Support Workshop you will learn how to build and maintain relationships and trust with family members.

This will enable you to keep family members engaged and up to date, and will prevent them from pursuing separate and counterproductive initiatives.

Knowledge & Skills

·         Being better prepared for any sort of crisis
·         Reducing the chance of losing the family’s support
·         Reducing the possibility of litigation
·         Identifying skills for a family support plan
·         Awareness of psychosocial interventions
·         Facilitating organizational and personal recovery

Method

This workshop is based on role playing and interaction in simulations of real-life scenarios, from which you will learn and practice the skills needed to provide family support. A safe learning environment is maintained at all times.

Date: December 3, 2018
Language:
 English
Duration: 1 day
Costs: € 649,- including all course materials, lunch, and coffee/tea (VAT is not applicable).
Venue: Soesterberg, the Netherlands

Heidi-Nieboer-crisis-management

Crisis Negotiation Workshop by Heidi Nieboer

Imagine yourself answering a phone call from a kidnapper. Do you feel confident enough to deal with such a call effectively?

INGOs that are active in high-risk areas form an easy target in an increasing number of kidnappings around the world.

Fortunately, kidnappings can be dealt with appropriately when those who receive incoming calls, for instance duty officers, centralists and emergency desk operators, are well prepared and confident enough to handle the first call.

Our Crisis Negotiation Workshop equips call handlers with sufficient insights and skills, in order to respond adequately, thus creating the key to a successful outcome.

Knowledge & Skills

·         Determining where a phone call might come in
·         Basic negotiation skills
·         Insight into negotiation process

Method

Your trainer, Heidi A. Nieboer – Martini, is an expert in the field of crisis negotiation and will share her best practices.

In addition, there will be role playing and interaction in multiple practical exercises with an actor.

From this you will learn and practise skills to handle a first call. A safe learning environment is maintained at all times.

Language: English
Duration: 1 day
Costs: € 449,- including all course materials, lunch, and coffee/tea (VAT is not applicable).
Venue: Soesterberg, the Netherlands

Han Pelster

Crisis Management Course by Han Pelster

This course enables staff with crisis management responsibility to practise dealing with a crisis.

In today’s world, NGOs are vulnerable to crises, such as acts of terrorism, hostage-takings, kidnappings, pandemics, outbreaks of violence and natural disasters.

In our Crisis Management Course staff with crisis management responsibility practise managing a crisis and test their organization’s crisis management plan in a real life simulation.

Method

This workshop starts off with our trainer reviewing your crisis plan and providing you with feedback and theoretical knowledge to prepare for a crisis. Then, your plan will be tested in a highly interactive crisis simulation involving multimedia and professional actors. A safe learning environment is maintained at all times and all information will be treated discreetly.

Knowledge & Skills

·         Identifying authority and responsibilities
·         Identifying tools and minimum security procedures
·         Cooperating in an effective manner
·         Identifying gaps and weaknesses in your organization’s crisis plan
·         Dealing with family matters
·         Dealing with the media
·         Applying basic negotiation skills
·         Performing effectively as a team
·         Developing or enhancing your crisis plan

Further information

Language: English, French and Dutch
Duration: 1 day
Venue: we will provide a venue that meets your requirements

What makes us special

Hyper-realistic training

We believe that hyper-realistic training enables the steepest learning curve and is the most effective preparation for risk areas.

Safe learning environment

Anyone can take part in our training. Your personal safety is our primary concern.

Highest quality

We have been awarded the score of 9.8 by CEDEO, an independent institute, for our quality, continuity and customer focus.

For whom we work