Build trust
In our Family Support Masterclass, you will learn how to build and maintain relationships and trust with family members.
This will enable you to keep family members engaged and up to date, and will prevent them from pursuing separate and counterproductive initiatives.
Knowledge & Skills
- Being better prepared for any sort of crisis
- Reducing the chance of losing the family’s support
- Reducing the possibility of litigation
- Identifying skills for a family support plan
- Awareness of psychosocial interventions
- Facilitating organizational and personal recovery
Method
This masterclass is based on role-playing and interaction in simulations of real-life scenarios, from which you will learn and practice the skills needed to provide family support.
A safe learning environment is maintained at all times.
Language: English
Duration: 1 day
Venue: Global
About the trainer
Sue Williams (QPM) completed 32 years Metropolitan police service in 2008. For the final five years of her career, she was Head of the Hostage Crisis Negotiation Unit at New Scotland Yard. At the highest level, she has been an active contributor to the UK government’s crisis response process, in cases of kidnap/abduction of UK citizens overseas.
Prior to that posting she also formed part of the Royalty Protection Group senior management team working from Buckingham Palace.
Suzanne qualified as a UK National Police Hostage Negotiator 25 years ago, in that time she has contributed to the successful resolution of hundreds of kidnaps, hostage situations and sieges on the streets of London, the high seas and has returned former hostages home from many parts of the world.
Sue is a very experienced Senior Investigator for kidnaps and was awarded the Queen’s Police Medal; in the Queen’s Birthday Honors in 2003, this was in recognition of her commitment to the fields of kidnap, negotiation and saving of life. Due to her extensive experience in these areas, she is called upon to assist and advise many foreign governments, organisations and security agencies experiencing similar crimes in action overseas. Sue is an active Trustee and voluntary responder contributing to “Hostage UK”, a registered charity that supports families during and after the ordeal of a kidnap.
What makes us special
Ensured Quality
Our consultants work with standards that ensure quality. You can rest asure that you will receive high quality, always.
Supporting you
You can expect high service from us. We want to lighten the security load for you.
We go where you go
We go wherever your mandate takes you to support your mission.
Acceptance approach
CSD understands that acceptance from communities is paramount. This approach is our starting point for security.
Reviews
``For us, CSD is not a traditional supplier, our experience is one of an outstanding partnership. Thanks to CSD, all our staff set off on their travels fully trained. A real safety culture has also developed within the organization and we are already reaping the benefits of it.``
``When security and safety incidents occur, we experience a certain sense of calm and purposefulness. Of course, the tension rises, but we know how to remain effective and focus on solutions.”
``CSD is a great club, with committed staff. Personal contacts run smoothly and pleasantly.
Our organization can count on CSD as a regular point of contact, they deliver what they promise, are committed and have in-house experts in the field of Safety and Security.